Beyond the Factory Floor: Lean Office Transformation at De' Longhi Appliances Srl

This thesis analyzes the implementation of Lean Office principles within the De' Longhi Group, focusing on how methodologies designed for the factory floor are adapted to office environments . The work first provides a theoretical overview of Lean culture, defining its pillars, the concept of waste, and specific tools, followed by a deep dive into concrete applications within De' Longhi’s Electronic and Mechanical Design departments . The research follows a structured evolutionary path for these areas, starting with a detailed analysis of the as-is state to identify existing inefficiencies, followed by a development phase and a final design of the to-be state . By proposing a streamlined process and a clear implementation roadmap, the study demonstrates how Lean Office practices reduce lead times and enhance operational excellence across the organization.