Process mapping as a tool for logistics improvement: a case study from Birra Peroni

This thesis examines logistics processes with particular attention to process engineering and process mapping as tools for organizational analysis and improvement. The study adopts a case study approach in order to explore how logistics activities are structured, coordinated, and managed within an industrial setting. The thesis focuses on the analysis of existing processes, the identification of relevant criticalities, and the discussion of possible improvement areas from an operational and managerial perspective. More broadly, it aims to contribute to the understanding of how process-oriented approaches can support logistics performance and decision-making in manufacturing companies.