Innovation in property management: Leveraging technology for efficiency and growth – The case study of AirCity

This thesis explores how technology-first companies like AirCity are transforming traditional property management processes through the integration of IoT and data-driven operations. The aim is to assess how these innovations enhance operational efficiency and improve customer satisfaction within the property management sector. Objectives: To analyze how AirCity’s technology-first approach is revolutionizing property management in Vietnam. To assess the impact of digitization on operational efficiency, tenant satisfaction, and profitability. To identify future growth opportunities for AirCity, focusing on its planned super-app model for living services.