Impact of the Electric Transition on the Automotive Aftersales Market: A Case Study of Volkswagen Group Italia

The transition toward electric mobility is reshaping the automotive industry, with significant implications for the aftersales market. As electric vehicles (EVs) feature fewer mechanical components, reduced maintenance requirements, and longer service intervals compared to internal combustion engine vehicles, traditional revenue streams from maintenance and repair services are undergoing structural change. This thesis examines the impact of electrification on the automotive aftersales sector, focusing on Volkswagen Group Italia as a case study.