Abstract This study investigates the perceived quality and effects of continuing vocational education and training, with particular reference to four dimensions: satisfaction, sustainability, employability, and impact. The study is situated within the broader context of the growing importance attributed to lifelong learning and aims, in particular, to understand how participants evaluate their training experience and the effects it may have on both their personal and professional lives. The research adopts an exploratory approach and examines two different continuing education and training programmes aimed at adult learners: HR Academy by IRECOOP Veneto, focused on developing human resources competencies within the cooperative sector, and the training programme implemented by Angoli di Mondo, centred on the development of soft skills and managerial, communication, and team-management competencies. The inclusion of two different contexts made it possible to analyse the results of each case separately and to conduct a descriptive comparison while taking into account the specific characteristics of the programmes and the different numbers of participants. The study adopted an integrated methodological approach. The quantitative component was based on a structured questionnaire comprising different types of questions and 88 items assessed using a four-point scale. Of the 23 total recorded accesses, 15 questionnaires were considered usable for the analysis, including 11 from HR Academy and 4 from Angoli di Mondo. In the latter case, one partially completed questionnaire resulted in a smaller number of respondents for the dimensions concerning learning, employability, and impact. The quantitative data collection was complemented by a qualitative phase based on semi-structured interviews, aimed at further exploring and contextualising the evidence emerging from the questionnaire. The findings indicate generally positive evaluations of participants’ satisfaction and the sustainability of the training programmes, while more complex results emerged regarding employability and impact. In particular, the analysis shows that the effects of training cannot be understood exclusively in terms of professional mobility or immediately observable changes in employment. They also involve the strengthening of competencies, autonomy, professional awareness, and the ability to apply what has been learned both within one’s current role and across different contexts. The interviews provided further insight into these aspects, highlighting elements that could not have been fully captured through quantitative data alone. At the same time, the study presents several limitations, mainly related to the small sample size, the presence of missing data, the subjective and self-reported nature of the assessments, and the absence of pre-training measurements. The findings are therefore not intended to be generalised; rather, they provide a basis for reflecting on the strengths and limitations of the assessment instrument and, more broadly, on the need to adopt a multidimensional perspective when evaluating continuing education and training.
ABSTRACT La presente ricerca analizza la qualità e gli effetti percepiti della formazione professionale continua, con particolare riferimento a quattro dimensioni: soddisfazione, sostenibilità, employability e impatto. Lo studio si inserisce nel quadro della crescente rilevanza attribuita alla formazione lungo tutto l’arco della vita e mira, in particolare, a comprendere come i partecipanti valutino l’esperienza formativa e le ricadute che essa può produrre sul piano personale e professionale. La ricerca ha carattere esplorativo e prende in esame due differenti percorsi di formazione continua rivolti a un pubblico adulto: HR Academy di IRECOOP Veneto, orientata allo sviluppo di competenze nell’ambito delle risorse umane nel settore cooperativo, e il percorso realizzato da Angoli di Mondo, incentrato sullo sviluppo di soft skills, competenze manageriali, comunicative e di gestione dei gruppi di lavoro. La presenza di due contesti differenti ha consentito di analizzare separatamente i risultati dei due casi e di sviluppare un confronto descrittivo, tenendo conto delle specificità dei percorsi e della diversa numerosità dei partecipanti. L’indagine ha adottato un approccio metodologico integrato. La componente quantitativa si è basata sulla somministrazione di un questionario strutturato comprendente diverse tipologie di domande e 88 item valutati attraverso una scala a quattro punti. Dei 23 accessi complessivamente registrati, 15 questionari sono risultati utilizzabili ai fini dell’analisi, di cui 11 relativi a HR Academy e 4 ad Angoli di Mondo; per quest’ultimo caso, una compilazione parziale ha inoltre determinato una numerosità inferiore nelle dimensioni relative agli apprendimenti, all’employability e all’impatto. Alla rilevazione quantitativa è stata affiancata una fase qualitativa, realizzata attraverso interviste semistrutturate, finalizzata ad approfondire e contestualizzare le evidenze emerse dal questionario. I risultati evidenziano valutazioni complessivamente positive rispetto alla soddisfazione e alla sostenibilità dei percorsi, mentre emergono risultati più articolati nelle dimensioni dell’employability e dell’impatto. In particolare, l’analisi mostra come gli effetti della formazione non possano essere ricondotti esclusivamente alla mobilità professionale o a cambiamenti occupazionali immediatamente osservabili, ma riguardino anche il rafforzamento delle competenze, dell’autonomia, della consapevolezza professionale e della capacità di utilizzare quanto appreso nel proprio ruolo e in contesti differenti. Le interviste hanno permesso di approfondire tali aspetti, facendo emergere elementi che la sola rilevazione quantitativa non avrebbe consentito di cogliere pienamente. Lo studio evidenzia al tempo stesso alcuni limiti, legati principalmente alla ridotta numerosità del campione, alla presenza di dati mancanti, alla natura soggettiva e autoriferita delle valutazioni e all’assenza di misurazioni pre-formative. I risultati non sono pertanto finalizzati alla generalizzazione, ma consentono di riflettere sulle potenzialità e sulle criticità dello strumento utilizzato e, più in generale, sulla necessità di adottare una prospettiva multidimensionale nella valutazione della formazione continua.
L’Impatto della formazione professionale continua : la sostenibilità e l’employability. Analisi di due percorsi formativi.
ZAGGIA, ALICE
2025/2026
Abstract
Abstract This study investigates the perceived quality and effects of continuing vocational education and training, with particular reference to four dimensions: satisfaction, sustainability, employability, and impact. The study is situated within the broader context of the growing importance attributed to lifelong learning and aims, in particular, to understand how participants evaluate their training experience and the effects it may have on both their personal and professional lives. The research adopts an exploratory approach and examines two different continuing education and training programmes aimed at adult learners: HR Academy by IRECOOP Veneto, focused on developing human resources competencies within the cooperative sector, and the training programme implemented by Angoli di Mondo, centred on the development of soft skills and managerial, communication, and team-management competencies. The inclusion of two different contexts made it possible to analyse the results of each case separately and to conduct a descriptive comparison while taking into account the specific characteristics of the programmes and the different numbers of participants. The study adopted an integrated methodological approach. The quantitative component was based on a structured questionnaire comprising different types of questions and 88 items assessed using a four-point scale. Of the 23 total recorded accesses, 15 questionnaires were considered usable for the analysis, including 11 from HR Academy and 4 from Angoli di Mondo. In the latter case, one partially completed questionnaire resulted in a smaller number of respondents for the dimensions concerning learning, employability, and impact. The quantitative data collection was complemented by a qualitative phase based on semi-structured interviews, aimed at further exploring and contextualising the evidence emerging from the questionnaire. The findings indicate generally positive evaluations of participants’ satisfaction and the sustainability of the training programmes, while more complex results emerged regarding employability and impact. In particular, the analysis shows that the effects of training cannot be understood exclusively in terms of professional mobility or immediately observable changes in employment. They also involve the strengthening of competencies, autonomy, professional awareness, and the ability to apply what has been learned both within one’s current role and across different contexts. The interviews provided further insight into these aspects, highlighting elements that could not have been fully captured through quantitative data alone. At the same time, the study presents several limitations, mainly related to the small sample size, the presence of missing data, the subjective and self-reported nature of the assessments, and the absence of pre-training measurements. The findings are therefore not intended to be generalised; rather, they provide a basis for reflecting on the strengths and limitations of the assessment instrument and, more broadly, on the need to adopt a multidimensional perspective when evaluating continuing education and training.| File | Dimensione | Formato | |
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https://hdl.handle.net/20.500.12608/117629