The Impact of Digital Transformation in SMEs, Powerbus Case Study

This thesis investigates the profound impact of digital transformation on Small and Medium-sized Enterprises (SMEs) within the transportation sector, with a specific focus on the role of Computerized Maintenance Management Systems (CMMS). The study begins by outlining the dynamic landscape of digital transformation in today's business environment. It then delves into the broader applications of CMMS and its specific relevance in the transportation industry. A significant contribution is made through an in-depth case study of Powerbus Srl, an SME representative of the transportation sector. This case study explores the company's history, partnerships, diverse client base, and undergoes various business analyses, shedding light on its strengths, weaknesses, opportunities, and threats. Furthermore, the thesis analyzes Powerbus Srl's previous methods of maintenance management, investigating their effectiveness and the challenges they posed. The implementation of CMMS at Powerbus Srl is thoroughly examined, covering the selection process, criteria, benefits derived through questionnaires, and the encountered challenges. In conclusion, the research findings are summarized, drawing insightful conclusions, and providing practical recommendations. This thesis offers a valuable resource for SMEs navigating the complexities of digital transformation, particularly within the transportation sector, and underscores the pivotal role of CMMS in this transformative journey.