Integrating Corporate Social Responsibility into Total Quality Management: Enhancing Educational Quality in Primary and Secondary Schools

This study examines the role of Total Quality Management (TQM) in improving the quality of primary and secondary education, focusing on the community as a key stakeholder. While TQM emphasizes a society-centric approach, its integration with Corporate Social Responsibility (CSR) remains underexplored in this context. CSR, which promotes community and environmental well-being, is analyzed for its potential to enhance TQM's effectiveness. The research develops and tests two main hypotheses: (1) integrating CSR into TQM improves school quality from a community perspective, and (2) community engagement and knowledge transfer drive educational improvement. Additional hypotheses that complete the overall theoretical framework are considered in this study. Using a Structural Equation Modelling (SEM) approach, the study tests these hypotheses and offers recommendations for combining CSR and TQM to strengthen educational outcomes and community satisfaction.