This thesis investigates how automation, people, and flow management contribute to process excellence and improved customer satisfaction in Amazon’s European Last Mile delivery network. Focusing on delivery station operations, central to the research is a case study on a flow project with a revised Standard Operating Procedure, which serves as a practical application of the proposed unified vision.
Automation, People and Flow: A Unified Vision of Process Excellence in Amazon's European Delivery Network
MONTAGNANI, EMMA
2024/2025
Abstract
This thesis investigates how automation, people, and flow management contribute to process excellence and improved customer satisfaction in Amazon’s European Last Mile delivery network. Focusing on delivery station operations, central to the research is a case study on a flow project with a revised Standard Operating Procedure, which serves as a practical application of the proposed unified vision.File in questo prodotto:
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MONTAGNANI EMMA 17.10.pdf_a.pdf
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Utilizza questo identificativo per citare o creare un link a questo documento:
https://hdl.handle.net/20.500.12608/94843